Appointment Scheduling Privacy Notice

1. Information involved in scheduling

When booking a conversation, you may be asked to provide your name, business email address, company or organisation, and information relevant to the proposed meeting. The precise fields depend on the booking form presented.

Calendly may also process technical information about your use of its scheduling interface, as described in its own privacy documentation.

Please do not include passwords, payment-card or bank information, confidential customer records, or other sensitive operational information in a booking response.

2. Why we use appointment information

AquellAI uses appointment information to arrange and manage requested meetings, communicate about bookings, understand the general nature of an enquiry, and maintain appropriate business records.

Submitting a booking request does not establish a client relationship, approve a project, or create an obligation to purchase services.

3. Calendly as a third-party scheduling provider

AquellAI uses Calendly to facilitate appointment scheduling. Calendly's booking interface is loaded within our Services page only after you select the booking option. You may also open the same booking page directly on Calendly's website.

Calendly processes appointment information in providing its scheduling service on AquellAI's behalf. It may also process certain technical or cookie information for its own purposes, according to applicable terms and privacy rules. For further details, read Calendly's Privacy Notice.

4. Cookies and embedded third-party content

The embedded Calendly scheduling interface does not load merely because you visit our Services page. It loads when you choose to open the booking window.

When Calendly content loads, cookies, local storage, or similar technologies may be used depending on the service configuration, your browser settings, and applicable requirements. Calendly provides information about its cookie choices.

5. Sharing and international processing

Booking information may be processed by Calendly and relevant service providers involved in delivering the scheduling service. These providers may process information in countries outside South Africa.

AquellAI must address applicable cross-border personal-information requirements. This notice does not claim that all appointment information is stored or processed exclusively within South Africa.

6. Retention and security

AquellAI retains appointment information for as long as reasonably necessary to manage the enquiry, maintain appropriate business records, and satisfy applicable obligations. Access to appointment records is restricted according to legitimate business and administrative requirements.

Information processed by Calendly is also subject to the service's configuration, retention practices, and applicable provider terms.

7. Privacy enquiries and requests

To ask what appointment information AquellAI holds, request access, correction, or deletion where applicable, or raise a privacy concern, contact hello@aquellai.com.

Requests will be assessed under applicable data-protection requirements, including South Africa's Protection of Personal Information Act (POPIA), where applicable.

8. Updates to this notice

AquellAI may update this notice when its appointment-scheduling practices, service providers, or applicable requirements change. The published version will identify its effective date.

Effective date: Upon first publication on this website.